Recherche uO, le dépôt numérique de l'Université d'Ottawa, réunit le matériel de recherche et d'enseignement créé par notre communauté universitaire et nos partenaires. Le savoir de l'Université est ainsi disponible à long terme et en accès libre, ce qui lui procure de la visibilité et facilite sa diffusion.

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    Understanding Trajectories of Youth Volunteering: Pandemic Dilemmas, Volunteer Persistence, Institutional Transitions, and Moral Domain Reasoning
    (Université d'Ottawa | University of Ottawa, 2026-06-25) Grant, Emma; Hammond, Stuart Ian
    Although past research has examined patterns of volunteering over the life course, little research has examined trajectories of youth volunteering, notably how youth volunteer behaviour may change over time, why some youth persist as volunteers, and the role of moral and other judgments in youths’ real-life decisions about volunteer engagement. To examine patterns of youth volunteering, this thesis developed a novel volunteer trajectory model (Chapter 2) and applied the model to examine trajectories of youth volunteering following a disruptive event (i.e., the COVID-19 pandemic; Chapters 3 and 5) and institutional transitions (i.e., high school to university; Chapters 4 and 5). To further understand volunteering trajectories, this thesis also integrated and applied ideas from moral developmental theory to examine how youth justify their real-life decisions about volunteering over time (Chapters 3 and 4). This dissertation is structured in six chapters. The general introduction (Chapter 1) situates the research in the youth volunteering and moral development literatures. Chapter 2 presents the volunteer trajectory model. Chapter 3 is a mixed method study that examined trajectories of youth volunteering and volunteer decisions during the height of the COVID-19 pandemic. Chapter 4 is a qualitative interview study that explored the persistence of youth volunteering from a moral developmental perspective. Chapter 5 is a mixed method study that examined youths’ volunteering trajectories through institutional transitions, their experiences with compulsory community service, and the impact of the pandemic on youth volunteering. Together, these studies contribute a novel approach to understanding youth volunteering by examining real-world trajectories of volunteering and volunteering decisions from a moral developmental perspective (discussed in Chapter 6).
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    Inclusive Heathenry: The Use of German Pagan Rhetoric in the Construction of a Progressive Contemporary Religion
    (Université d'Ottawa | University of Ottawa, 2026-06-25) O'Reilly, David Gerald Joseph; Goldenberg, Naomi
    Germanic Paganism, or Heathenry, is a New Religious Movement (NRM) which first started in the late 1960s and has developed through the following years. Early research focused on the Heathen movement in its violent and racial forms, resulting in an anchoring bias which subsequent scholars of Heathenry are working to move past. In the current moment, Heathenry’s dominant form in Canada is “Inclusive Heathenry” which actively embraces and celebrates diversity in participants’ race, gender, and sexual orientation. This thesis analyzes the use of rhetoric in the development of Inclusive Heathenry in a North American, but predominantly Canadian, context. Recent scholarship on Heathenry has aimed to focus on tensions surrounding racism and anti-racist efforts. I discuss three such tensions faced by Inclusive practitioners as the movement matures. The first are the ways Inclusive practitioners are forced to navigate the legacy of racism as they construct their practice as a legitimate movement in the category of “religion.” The second is how understandings of masculinity are inherent to Heathenry’s beginning and ongoing development as practitioners create and enact male-coded “Heathen acts.” Now, some Inclusive Heathens are critically analyzing the legacy of gendered ideals as they “queer” the movement into what I suggest is its own unique form of “Queer” Heathenry. The third is the relationship that Heathens, like other contemporary pagans, develop with locations as a “sense of place.” I posit that Heathens are encouraged to develop both a “lived-in” and “mythic” sense of place which overlap and merge through Heathen practice. Inclusive Heathenry now shows signs of moving away from the Heathen movement to fall more in line with the progressive politics seen in other forms of contemporary paganism.
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    Embodied Experiences, Workplace Support, and Daily Work Outcomes: A Mixed-Methods Investigation of Menstruation at Work
    (Université d'Ottawa / University of Ottawa, 2026-06-24) Ortynsky, Mikaila; Dimoff, Jennifer K.
    Background and Purpose: The menstrual cycle (i.e., an approximately 28-day cycle governed by sex hormones) is an important and underexamined dimension of health within the management literature. Although women constitute approximately half of the global workforce, health experiences unique to female biology remain largely absent from the management literature. Using a three-study mixed-methods approach focused on menstruation, this dissertation provides an evidence-based foundation for scholars and practitioners to investigate the intersection between women's health and work. Study 1: A qualitative interview study was conducted using grounded theory methodology, focusing on the experiences of women (N = 28) who menstruate and work in in-person roles. The study was guided by two research questions: How does menstruation and the menstrual cycle interact with work? And what types of supports, if any, are needed for menstruating individuals? Findings suggest that four organizational indicators influence women's decisions to embrace menstruation and embodiment (i.e., having a female body with bodily functions) at work: (1) organizational resources (e.g., menstrual product availability); (2) work environment (e.g., bodily autonomy and breaks); (3) social support; and (4) overall culture of health at work. These indicators influenced the extent to which women were required to engage in 'organizational body work' - cognitive, emotional, and physical labour (e.g., concealment; control) to appear sexless. Study 2: Given the salient role of organizational-level facilitators in affecting participants' experiences in Study 1, a scale development study was conducted to develop a measure of Perceived Organizational Support for Health-Menstruation (POSH-M). Using Hinkin's (1998) multi-phased approach, a 14-item, four-factor scale was developed - a departure from the hypothesized seven-factor structure. The four factors comprising the POSH-M are: (1) autonomy (2) products and facilities; (3) benefits; and (4) normalization. Study 3: To explore the daily interactions between menstruation, organizational indicators (e.g., POSH-M) and work outcomes, a 40-day experience sampling methodology (ESM) was used. Specific relationships between 'menstrual symptom burden' (i.e., a composite measure of menstrual symptom severity), self-control depletion, presenteeism, cognitive functioning, and POSH-M were examined. Results indicate that the menstrual symptom burden is associated with (a) increased presenteeism via self-control depletion, and (b) decreased cognitive functioning via self-control depletion. POSH-M did not significantly moderate these relationships. Exploratory analyses further compared the experiences of women and men. Mixed model regressions revealed that when men and women experience equivalent health symptom burden, men experience poorer outcomes specific to self-control depletion and cognitive functioning. General Conclusions: Together, the studies from this dissertation yield three notable insights: (1) women experience a dual burden of managing physical symptoms and social visibility surrounding menstruation; (2) symptom severity undermines work productivity and performance, regardless of workplace support, and (3) the symptom-burden gap of women's health remains underrepresented in management research.
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    Empowering Journeys: Navigating Air Travel Experiences of Consumers Living with Dementia
    (Université d'Ottawa / University of Ottawa, 2026-06-24) Primossi, Valentina; Mulvey, Michael S.; Garcia, Linda
    The global population is aging rapidly, reshaping consumer profiles. Among this growing group, over 57 million people worldwide live with dementia. Yet despite facing significant marketplace barriers, they remain largely overlooked in marketing research. This dissertation examines their service experiences in air travel, a complex, high-stakes, and multi-touchpoint environment. The central question guiding this work is: How can we create empowering journeys for consumers living with dementia (CLWD)? Using a multi-method qualitative approach across three articles: Article 1 maps how marketing scholarship has historically framed CLWD through a scoping review of 77 publications, revealing persistent gaps in marketplace inclusion and culminating in a multi-level framework for more inclusive research and practice. Article 2 investigates how CLWD navigate air travel through a two-year netnographic analysis. The Service Turbulence Model (STM) is introduced as a possible explanation for the results. Rather than focusing on static barriers, the STM frames accessibility as emerging through coordinated, adaptive support between CLWD, companions, and service ecosystem. Article 3 extends the STM by examining the provider side, drawing on interviews with 22 aviation stakeholders. Four stakeholder trade-offs are identified that can result in spiraling disruption (i.e. turbulence) throughout the travel journey. Through this interpretation, it is argued that vulnerability stems from ecosystem design choices rather than consumer characteristics alone. Though rooted in air travel, this work aims to lay the groundwork for broader change across service sectors, especially for people living with non-visible disabilities whose needs have long been present but rarely seen.
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    Change Management and Technology: A Case of GenAI in Higher Education
    (Université d'Ottawa / University of Ottawa, 2026-06-24) Kelly, Scarlett; Luppicini, Rocci
    In the digital age, with the evolution of GenAI, change has become more rapid and multi-dimensional. Promoting the success of technology-related change initiatives has become an area to explore. Change management has been management-oriented, lacking holistic, interdisciplinary research and an understanding of technology and data, which has prevented it from being successfully applied to complex AI-related changes in organizations. The purpose of this doctoral research was to explore methods to enhance the success of technology-related change. To answer the central research question, how do methods enhance technology-related change success, this research conducted a literature review of traditional change management frameworks, as well as an analysis of the complex inter-relations among (external) environment, organization, and technology, and links among various components, such as goal setting vs. technology. The researcher also conducted twenty interviews with executives, managers, and staff who worked in change and IT/IM capacities at a Canadian university. The findings from the interviews generated three themes: change success and failure factors, change challenges across different roles, and changes in education regarding ChatGPT. These findings helped fill gaps in the literature, link to Social Construction of Technology (SCOT) and Sensemaking theories, answer research questions, identify reasons for change failure, develop strategies to target ChatGPT in higher education, and enhance the success of ChatGPT change management implementation. The methods to enhance technology-related change success focused on understanding the new change phenomenon that GenAI brings and sensemaking, focusing on the people and understanding components. Future research should aim to rethink the relations between academic research and industrial practices to enhance a timely, holistic, and renewed understanding of GenAI and changes in an interdisciplinary and holistic manner. Graphs, concept maps, and tables have been developed to visualize the complexity of change, success and failure factors, and the gaps in understanding GenAI-induced changes.