Team Learning, Emergence and Transformation: An Instrumental Case Study

Abstract

Despite extensive team studies research over the past 40 years, team learning remains an emerging field of study where there is significant conceptual discord. Three conceptualizations have dominated the literature where team learning is represented as: acquisition; participative activity, or an open system. Team learning models have also emerged integrating these three conceptualizations and included elements such as feedback, mediational factors and emergent states, though they have generally maintained the linearity of traditional input – process – output models. Teams have also recently been conceptualized as complex learning systems, yet there is a paucity of research at the team level of analysis particularly within dynamic work teams. In conjunction, exploration into a complementary area, collective transformative learning within authentic work teams, is also limited. Through an instrumental case study, the researcher investigated in what ways is collective informal learning is enacted within this authentic work team. Additionally, the potential for unfacilitated collective transformative learning was also studied. Using a social constructivist lens, this case study leveraged multiple methods including document analysis, observation, focus groups and interviews to capture a rich picture of team informal learning at the collective level of analysis. The study found that team informal learning was embedded in work activities and enacted in various ways through team interactions and activities. Moreover, the findings supported that the team had experienced collective transformative learning. The study concluded that conceptualizing teams as complex learning systems supports team informal learning and emergence as well as the potential for collective transformative outcomes in and through work. Overall, this study enhances our understanding of collective informal learning in authentic work teams and collective transformative learning.