A Study of Dialogue in a Multi-stakeholder Participatory Evaluation Project

Abstract

Many things can be communicated through dialogue, including information, thoughts, feelings, attitudes, beliefs and personal experiences. More recently, dialogues have been used in focus group research and in program evaluations. Despite the increasing prevalence of dialogue in research and evaluation, much is still unknown about dialogue, especially how dialogue emerges and occurs within a group setting. The aim of the current study was to describe and identify the various factors involved in a dialogue, examine the relationships among these factors, and conceptualize the process of dialogue within a multi-stakeholder participatory evaluation. A qualitative analysis of three focus groups, each comprised of eight to ten participants, yielded several findings. First, several factors were found to help facilitate the interactions between multiple stakeholders in dialogue, including the development of common ground and specific contributions made by participants. Secondly, communication within these multiple stakeholder groups was found to alternate between two individuals, a dyadic exchange, or between multiple participants, a complex exchange. Thirdly, the moderator and participants were found to take on each other roles. Finally, from these conversations, a model was developed to illustrate the progression of a dialogue in these groups. These results have many implications for program evaluators, focus group leaders, and other practitioners in the field.