Artifact-Supported Performance Management of Collaborative Care Teams

Abstract

This research proposes a framework for collaborative care in which the performance of healthcare teams is measured in an objective and quantifiable manner. We call our framework the Performance Management Framework for Collaborative Care (PMFCC). The PMFCC was developed using insights from agile software engineering, business, and healthcare and consists of three Components: the Collaboration Space Ontology Template, the Agile Process Model, and the Performance Management Model. We developed a set of example Artifacts based on our framework to better support performance management of collaborative care teams: Agile Treatment Plan, Agile Collaborative Dashboard, ICF Patient Card and Collaborative Care Model Canvas. The framework and associated Artifacts were developed iteratively using Design Science Research Methodology. Attention Deficit Hyperactivity Disorder was used as an example relevant to performance management of collaborative care teams. A Clinical Vignette drawn from the healthcare literature was used to develop a set of scenarios to test and evaluate the PMFCC and its Artifacts at each iteration. A panel of experts was established at the end of our research to review our results and provide structured and unstructured feedback based on a set of evaluation criteria drawn from the relevant academic literature. The PMFCC was also compared to related works from the literature.