Renfrew County Virtual Triage and Assessment Centre (VTAC) Report

Abstract

The Renfrew County Virtual Triage and Assessment Centre (VTAC), established in March 2020, provides a hybrid approach to urgent care. VTAC offers three visit modalities: in-person (with a family physician or community paramedic), virtual (with a family physician or community paramedic), and hybrid (real-time collaboration between an in-person paramedic and a family physician working remotely). Operating 24 hours a day, 7 days a week, VTAC ensures rapid access to care. Data from VTAC’s electronic medical record (Telus PSS) is extracted monthly and integrated into Power BI for visualization. This report presents key metrics for VTAC encounters during 2025 (January 1 - December 31), offering an overview of clinical activity over the year.