Backman, ChantalStacey, DawnCrick, MichelleCho-Young, DanielleMarck, Patricia B.2020-11-202020-11-2020181472-6963http://hdl.handle.net/10393/41474https://doi.org/10.20381/ruor-25698Older adults with multiple chronic conditions typically have more complex care needs that require multiple transitions between healthcare settings. Poor care transitions often lead to fragmentation in care, decreased quality of care, and increased adverse events. Emerging research recommends the strong need to engage patients and families to improve the quality of their care. However, there are gaps in evidence on the most effective approaches for fully engaging patients/clients and families in their transitional care. The purpose of this study was to engage older adults with multiple chronic conditions and their family members in the detailed exploration of their experiences during transitions across health care settings and identify potential areas for future interventions.enComplex carePatient engagementPatient experiencePatient safetyPerson- and family-centred careVisual methodsAgedAged, 80 and overFamilyFemaleHumansMaleMiddle AgedMultiple Chronic ConditionsPatient DischargePatient SafetyPatient-Centered CarePhotographyQualitative ResearchNarrationPatient ParticipationTransitional CareArticle10.1186/s12913-018-3292-6