Frail, KimLaroque, Sheila2018-07-162018-07-162018-06-07http://hdl.handle.net/10393/37863https://doi.org/10.20381/ruor-22121This presentation will examine an interview-based approach for conducting quality assurance investigation into library instruction and services for online courses. The pros and cons of interview-based quality assurance will be discussed, as well as the outcomes and service improvements that are being developed based on the results of the project.enPresentation