Boulet, Donald B2012-03-132012-03-1319751975Source: Dissertation Abstracts International, Volume: 72-05, Section: A, page: .http://hdl.handle.net/10393/21268http://dx.doi.org/10.20381/ruor-17421Abstract not available.160 p.Sociology, Industrial and Labor Relations.A comparison of two training approaches, role playing and audio training, on the communication of empathic understandingThesis