Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace

FieldValue
dc.contributor.authorWatts, Christina
dc.date.accessioned2016-08-10T18:46:21Z
dc.date.available2016-08-10T18:46:21Z
dc.date.issued2016
dc.identifier.urihttp://hdl.handle.net/10393/35062
dc.identifier.urihttp://dx.doi.org/10.20381/ruor-5217
dc.description.abstractWithout question, it is apparent that organizations are predominantly dependent on the use of computer-mediated communication (CMC) to conduct their daily operations. As a result, information is rapidly flowing throughout the workplace and being exchanged at a rate unlike ever before. Unfortunately, this rapid flow of information has increased the potential for information overload to occur among employees. Through a phenomenological based approach, this study explored the experiences of information overload that occur as a result of CMC use in the workplace, from the subjective point of view of ten participants. Findings indicated that the experiences described among these participants can be understood through the examination of four descriptive themes: Constant Communication, Unpredictability, Miscommunication, and lastly Increased Workload and Responsibilities. Furthermore, two theories: Media Richness Theory (MRT) and Social Influence Theory (SIT), served as the theoretical framework for this study.
dc.language.isoen
dc.publisherUniversité d'Ottawa / University of Ottawa
dc.subjectComputer-mediated communication (CMC)
dc.subjectinformation overload
dc.subjectworkplace
dc.subjectperceptions
dc.subjectproductivity
dc.subjectcommunicative behaviours
dc.subjectMedia Richness Theory (MRT)
dc.subjectSocial Influence Theory (SIT)
dc.titleExploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace
dc.typeThesis
dc.contributor.supervisorLuppicini, Rocci
thesis.degree.nameMA
thesis.degree.levelMasters
thesis.degree.disciplineArts
uottawa.departmentCommunication
CollectionThèses, 2011 - // Theses, 2011 -

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