Information Technology (IT) Projects – A Psychological Contract Perspective

FieldValue
dc.contributor.authorFranco, Emilio
dc.date.accessioned2013-07-03T17:36:31Z
dc.date.available2013-07-03T17:36:31Z
dc.date.created2013
dc.date.issued2013
dc.identifier.urihttp://hdl.handle.net/10393/24276
dc.identifier.urihttp://dx.doi.org/10.20381/ruor-3066
dc.description.abstractIncorporating a psychological contract perspective into information technology projects, this study intends to explore the elements of the software publisher-reseller-end user psychological contract in the context of IT projects and contribute to existing literature in the field of IT psychological contracts. The data for this study was collected via 10 interviews conducted across 5 different cases. Interviewees were asked to describe IT projects they were recently involved in and outline what they perceived to be their obligations towards the other stakeholders and likewise, the obligations of the other stakeholders upon them. Interviews were transcribed and coded in accordance with existing IT project psychological contract elements derived from literature. The results of this study provided support to all psychological contract elements of the existing model and suggest refinements to better capture the perceived obligations of stakeholders in IT Projects. Furthermore, we observe that while the resellers’ and software publishers’ psychological contracts with end users conformed to the obligations expected under the model of supplier-customer relationships, the software reseller-software publisher psychological contracts reciprocally contained elements of both supplier and customer obligations. Finally, the findings of this study revealed that critical to the success of IT projects are the elements of transparency, accuracy, dedication, knowledge and responsibility.
dc.language.isoen
dc.publisherUniversité d'Ottawa / University of Ottawa
dc.subjectIT
dc.subjectInformation technology
dc.subjectpsychological contract
dc.subjectsupply chain
dc.subjectsoftware publisher
dc.subjectreseller
dc.subjectend user
dc.subjectcustomer
dc.subjectsupplier
dc.subjectsoftware
dc.subjectprojects
dc.titleInformation Technology (IT) Projects – A Psychological Contract Perspective
dc.typeThesis
dc.faculty.departmentTechnologie des affaires électroniques / E-Business Technologies
dc.contributor.supervisorMignerat, Muriel
dc.embargo.termsimmediate
dc.degree.nameMSc
dc.degree.levelmasters
dc.degree.disciplineÉtudes supérieures / Graduate Studies
thesis.degree.nameMSc
thesis.degree.levelMasters
thesis.degree.disciplineÉtudes supérieures / Graduate Studies
uottawa.departmentTechnologie des affaires électroniques / E-Business Technologies
CollectionThèses, 2011 - // Theses, 2011 -

Files