The behavioral sub-dimensions of sales and service quality, and implications for Servqual

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Title: The behavioral sub-dimensions of sales and service quality, and implications for Servqual
Authors: Large, David W
More, Roger A
Date: 1993
URL: http://hdl.handle.net/10393/18505
http://dx.doi.org/10.20381/ruor-1521
CollectionTelfer - Documents de travail // Telfer - Working Papers
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